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Northern Credit Union

Member Representative (Casual)

Thunder Bay, ON, P7E 5R7, Canada

Starting Wage: $24.22/hour · Part-time

Within 25 km of Thunder Bay · About 3 km from the city centre

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Job details

Pay: Starting Wage: $24.22/hour
Job type: Part-time
Posted: Oct 14, 2026

Original job description

Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial services marketplace of Northern Ontario, we are excited to announce that we are currently seeking a casual Member Representative in our Thunder Bay market.

The Member Representative plays a crucial role in enhancing our members' experience by collaborating with their branch team and internal partners. Their primary focus is to address member inquiries, analyze individual needs, and guide members in utilizing a diverse range of products and services tailored to meet their specific requirements. This includes providing assistance in navigating through the available offerings and ensuring accurate and efficient processing of financial transactions through the banking system.

They must excel at working towards a standard of excellence and striving towards reaching and exceeding goals as a self-starter and also in support of their team.

Preferred candidates will possess the following qualifications:

High school diploma and equivalent banking and customer service experience.
Minimum one year of proven sales experience.
Commitment to continuous learning and owning their own growth.
Knowledge of basic Credit Union products, services and systems.
Moderate knowledge of Microsoft Word, Excel, Outlook and the use of modern office equipment.
Ability to process transactions, handle cash and balance in an accurate and timely manner.
Ability to communicate effectively (both orally and written) with members and co-workers in a courteous, friendly, professional and efficient manner.
Ability to efficiently organize work and time to meet daily deadlines.

Employee Perks & Benefits:

Exclusive staff rates on a variety of products and services
Opportunities to give back through our Do Some Good Employee Volunteer Program
Employee Win/Win Program supporting local charitable organization

Starting Wage: $24.22/hour

Deadline for applications: October 28, 2026

We thank all applicants – however only those selected for an interview will be contacted.

Northern Credit Union is an equal opportunity employer and committed to providing an accessible recruitment process for all candidates. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodations at any stage of the application or interview process, please contact the Human Resources Department.

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More about this job

Responsibilities

Respond to member inquiries, assess individual needs, and guide members toward suitable financial products and services. Process financial transactions accurately and efficiently while collaborating with branch colleagues and internal partners to support member experience and team goals.

Requirements

Candidates should have a high school diploma and equivalent banking and customer service experience, including at least one year of proven sales experience. They should have basic knowledge of credit union products, services, and systems; moderate proficiency with Microsoft Office; and the ability to handle cash, balance transactions, communicate professionally, and organize work to meet deadlines.

Skills

Member Service
Customer Service
Sales
Financial Transactions
Cash Handling
Transaction Balancing
Credit Union Products And Services
Banking Systems
Microsoft Word
Microsoft Excel
Microsoft Outlook
Written Communication
Verbal Communication
Time Management
Work Organization
Teamwork

Benefits

Exclusive Staff Rates On Products And Services
Employee Volunteer Program
Employee Win/Win Program Supporting Local Charitable Organizations

Visa sponsorship

Not detected in the job text

Keywords

Credit Union
Retail Banking
Member Service
Customer Service
Sales
Financial Planning
Financial Products
Banking Services
Member Inquiries
Needs Analysis
Financial Transactions
Cash Handling
Transaction Processing
Transaction Balancing
Banking Systems
Microsoft Word
Microsoft Excel
Microsoft Outlook
Office Equipment
Written Communication
Verbal Communication
Time Management
Work Organization
Teamwork
Continuous Learning

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